Customer service
What are the delivery times?
The shipping time is 24 hours, then it will take about 3 to 7 working days for delivery. In the event of force majeure, the carrier's delivery may be slightly delayed — please bear with us.
How do I track my package?
Your tracking link has been emailed to you (don't forget to check your spam folder). If you haven't received it, you can check your tracking link by clicking here.
Where can I find the user manual?
The user manual is also available online, click here to read it. Remember to follow all the steps to make the product work.
How do I order pads?
You can order a pack of 10 pads (5 pairs) by clicking here.
What scientific studies prove the effectiveness of TENS?
Clinical studies have shown that TENS can help reduce pain within minutes. This has been scientifically proven by many research centers and universities, here is a list - The UK pain research center - Iowa USA University - Hangzhou Rehabilitation Center - The Irbid Physiotherapy Department - The famous NeuroMetrix research institute - Toledo Pain Clinic - Xuzhou Rehabilitation Hospital - Maringá University Center - Nanjing Department of Biomedical Engineering - Madrid Department of Physical Therapy - Nazarbayev Department of Surgery
You can click on a study to read it.
What sensation does the massager provide?
The ergonomic TENS technology creates a sensation very similar to acupuncture, promoting a deep sense of well-being. It works by blocking pain signals at the nerve level, providing targeted relief, leaving you feeling relaxed and relieved.
What types of pain can I use it for?
Acupeo® is a medical massage device designed to provide relief from chronic pain, especially pain related to arthritis, osteoporosis, fibromyalgia, pinched nerves, occipital neuralgia, and other forms of bone and nerve pain. It helps promote comfort and long-term well-being through targeted stimulation.
How long does it take to get rid of the pain?
TENS is effective at reducing pain from the very first minutes. The exact time varies from person to person—some feel relief in as little as 5 minutes, while others may need up to 15 minutes for optimal results.
Will this provide long-term relief?
Yes! The ergonomic TENS technology is designed to provide long-term relief by stimulating the nerves and promoting relaxation. With consistent use, it helps reduce discomfort over time, supporting better nerve function and overall well-being.
What parts of the body can I use it on?
The ergonomic collar is specifically designed for the neck, while the pads can be applied to any area of the body you choose, including the back, lower back, knees, shoulders, elbows, hips and more. This allows for versatile relief wherever you need it most. *Do not use directly on the heart, throat, eyes, brain or genitals.
Can I use it anywhere?
Yes! It is fully portable and has a battery life of up to 60 sessions, so you don’t need to keep it plugged in. The only cable is for the optional pads, which attach to the collar if needed. You can enjoy a wireless and trouble-free experience wherever you go. *As this is an ergonomic TENS, do not use it in the bath or in water.
Can I use it in bed?
Yes! You can use it while lying down. For the collar, simply lie on your stomach to keep it in place. If you’re using the pads alone, you can position yourself in any comfortable way that allows optimal contact.
Can I put it on by myself?
Yes! The majority of users have no difficulty putting it on by themselves. The collar is easy to position, and the pads are optional, so you can use the device effectively even without them.
Is the collar heavy?
No, it weighs only 120 g, making it incredibly lightweight. Plus, since it rests on your shoulders, the weight is evenly distributed, making it feel almost weightless when worn.
Do you sell this product elsewhere?
No, this product is exclusively sold here. However, you may come across counterfeit versions online or sellers offering used or defective products. Don’t fall for the trap—to ensure you receive a genuine, high-quality device with full warranty and support, always purchase from our official store.