Customer service
Contact us
A question about your order or your device? Write to us: our customer service replies quickly, 7 days a week.
Before contacting us
Please check if your question is listed below. If you cannot find the answer to your question, please contact us.
What are the delivery times?
The shipping time is 24 hours, then it will take about 3 to 7 working days for delivery. In the event of force majeure, the carrier's delivery may be slightly delayed — please bear with us.
How do I track my package?
Your tracking link has been emailed to you (don't forget to check your spam folder). If you haven't received it, you can check your tracking link by clicking here.
Where can I find the user manual?
The user manual is also available online, click here to read it. Remember to follow all the steps to make the product work.
How do I order pads?
You can order a pack of 10 pads (5 pairs) by clicking here.
Contact us
Other ways to reach us
By email
Response time
Customer service 7 days a week, quick response.
Track my order
Your tracking link is in your shipping confirmation email. Track my package
User manual
All the steps to get started. Read the manual