Privacy Policy


Protecting your privacy

This privacy policy defines and informs you of the way in which Acupeo uses and protects the information that you transmit to us, where applicable, when you use this site accessible from the following URL: (here -after the “Site”).

When you visit our site, we automatically collect certain information about your device, including information about your browser, IP address, time zone and certain cookies on your device. In addition, we collect information when you are on the Site such as pages visited, products viewed and keywords used. We call this information “Information Device”.

We collect the "Information devices" thanks to:

Generally speaking, you can visit the Site without providing any personal information about yourself. In any case, you are in no way obliged to send us this information. However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested. As such, in certain cases we may ask you to provide information (hereinafter your “Personal Information”):

  • first and last name
  • email address
  • phone number
  • address
  • payment information (on e-commerce Supports)
  • your purchase history (on e-commerce Supports)
  • any special requests you may send to us (mainly for archiving purposes)

By providing this information, you expressly agree to it being processed by Acupeo.

In accordance with the General Data Protection Regulations adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 as amended, Acupeo informs you of the following points:

Purposes of processing

Acupeo may process your Personal Information:

  • For the purposes of providing you with the information or services you have requested to receive (ordering a product for sale on our Site or sending our newsletter following registration on your part); and or
  • For the purposes of collecting information allowing us to improve our Site, our products and services (in particular through cookies); and or
  • For the purpose of being able to contact you about various events relating to Acupeo, including in particular product updates and customer support.


We do not and will never sell your personal information to third parties (including your name, address, email address or credit card information). We want to earn and keep your trust and we believe that doing this is essential in this regard.
However, we share your data, in order to be able to provide our services to you, with the following types of companies as stipulated in this paragraph:

  • Companies that take care of getting your purchases to you, such as payment providers, warehouses, order pickers and delivery companies
  • Professional service providers such as advertising partners and website hosts who help us operate our business such as Shopify. To learn more about how Shopify uses your personal information:
  • Credit bureaus, law enforcement and fraud enforcement agencies so we can help prevent fraud

Businesses approved by you, such as social networks (if you choose to link your accounts with us). We may provide aggregated, but anonymous, information and analytics to third parties about our customers.
Neither Acupeo, nor any of its subcontractors, sells your personal data.


Telephone numbers collected from are not used for telephone canvassing but only to facilitate delivery - article L.223-2 of the Consumer Code still requires us to inform you that you can subscribe to an opposition list by contacting us via our email – this even if we do not use your number for canvassing but only to facilitate delivery.


We also advertise online to keep you up to date with our news and to help you discover and find our items.
Like many companies, we target you with banners and advertisements when you visit other websites and apps. We do this through various digital marketing networks and ad exchange services, and we use different advertising technologies such as web beacons, pixels, tags, cookies and mobile identifiers, as well as specific services provided by certain sites and social networks such as Custom Audiences from Facebook.
The banners and advertisements you see will be based on the information we have about you, or on your previous uses of the Acupeo site.

The duration of the conversation

Your Personal Information is retained by Acupeo until you wish to delete it.

Computer Rights and Freedoms

You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address (

Right of access and communication of data

You have the right to access Personal Information which concerns you. However, due to Acupeo's obligation of security and confidentiality in the processing of personal data, you are informed that your request will be processed provided that you provide proof of your identity, in particular by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a written request).

Acupeo informs you that it will be entitled, where applicable, to object to requests that are manifestly abusive (due to their number, repetitive or systematic nature). To help you in your process, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter developed by the National Commission for Information Technology and Liberties (the “CNIL”).

Right to rectification of data

Under this right, the legislation authorizes you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete. Also, you can define general and specific instructions relating to the fate of personal data after your death. If applicable, the heirs of a deceased person may demand to take the death of their loved one into consideration and/or to make the necessary updates. To help you in your process, particularly if you wish to exercise, on your own behalf or on behalf of one of your deceased loved ones, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter developed by the CNIL.

Right to object

The exercise of this right is only possible in one of the following two situations: When the exercise of this right is based on legitimate grounds; or When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you in your process, particularly if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter developed by the CNIL.

Reply duration

Acupeo undertakes to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which cannot exceed 1 month from receipt of your request.

Identity of the data controller

The data controller is the company DIGITAL COMMERCE with capital of €1000 head office: 66 avenue des champs Élysées - 75008 PARIS - France

Complaint to the competent authority

If you consider that Acupeo is not respecting its obligations with regard to your Personal Information, you can send a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link:


We are always happy to receive feedback from our customers

If you :

  • Have questions or want to provide comments about this review
  • Want us to stop using your information
  • Want to exercise one or more of your rights as stipulated above or want to make a complaint

Please do not hesitate to contact our customer service team who will be happy to answer any questions you may have.

You can contact our Privacy team by sending an email to